| Event Profile | |
| Class/ Online | Classroom |
| Date | 10 November 2027 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Singapore Orchard City Centre 11 Cavenagh Road Singapore 229616 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 23 Nov 2026 2) 16 Feb 2027 3) 14 Apr 2027 4) 15 Jul 2027 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Have you ever heard people say that, "Work is easy; working with people is hard"? While this does paint a rather bleak picture, the workplace is made up of people working together in teams. Therefore, the ability to communicate effectively and with compassion is essential if you are to get your work done productively, and to facilitate an enjoyable working environment.
Why, then, does miscommunication happen? How does conflict arise, and how do work teams break apart?
While different people bring different strengths and ideas to a team, they also bring their own perceptions and worldviews. Every person has his own map of the world, just as you have yours. However, your versions may be very different.
The Myers-Briggs Type Indicator® (MBTI) instrument is administered by trained professionals all over the world. It is the most widely used personality assessment of its kind. It will help you to understand how people differ in the way they prefer to relate to one another, process information and make decisions.
Understanding these differences and diversities can go a long way to helping you to better communicate with your co-workers and customers. You will also better understand other communication styles, so that you are less likely to misread the intentions of others.
Why, then, does miscommunication happen? How does conflict arise, and how do work teams break apart?
While different people bring different strengths and ideas to a team, they also bring their own perceptions and worldviews. Every person has his own map of the world, just as you have yours. However, your versions may be very different.
The Myers-Briggs Type Indicator® (MBTI) instrument is administered by trained professionals all over the world. It is the most widely used personality assessment of its kind. It will help you to understand how people differ in the way they prefer to relate to one another, process information and make decisions.
Understanding these differences and diversities can go a long way to helping you to better communicate with your co-workers and customers. You will also better understand other communication styles, so that you are less likely to misread the intentions of others.
Objective
- Understand your personality type using the MBTI Profiling Instrument, and how your personality shows in your communication style
- Gain self-awareness of your strengths and areas for improvement
- Appreciate diversity in different personality types
- Understand other personality types so as to be able to better communicate with different people
- Learn practical applications of personality in everyday communications
- Apply understanding of MBTI in conflict management, negotiation skills and leadership
Outline
Knowing your Personality Type (Pre-workshop)
Introduction to MBTI and Personality Types
Your Personality and your Communication Style
Understanding Personality and Communication Dynamics
- You will go through the MBTI Profiling Instrument online to ascertain your personality type
- Unique log-ins will be provided by the supplier of the MBTI profiling tools
- A customised e-report will be sent to you showing your Individual preferences in communication style
Introduction to MBTI and Personality Types
- Basic principles of MBTI personality profiling
- What MBTI measures and what it does not
- Interpretation of your personality report so that you can adjust your communication strategies
Your Personality and your Communication Style
- Diversity in personality types and communications
- Personality type and impact on personal communication style
- Communication styles according to different workplace scenarios
Understanding Personality and Communication Dynamics
- Various personality types in workplace communications
- Triggers, "hot-buttons" and "sweet-spots" of different personality types. What to look out for, and avoid when communicating
- Communication strategies for communicating with clients, suppliers, co-workers of different personality types
Who should attend
- People working in client facing roles, business development, customer relationship management, sales
- People who have to work across multiple functions in matrix organizations, or in cross-functional work teams
- Leaders who have to build teams and lead teams in their work
- Entrepreneurs and Business Owners
Testimonial
Insightful & Intuitive!
Raffles Quay Asset Management
Good at drawing out comments & ideas.
Assisi Hospice
The trainer is excellent!
Institute of Mental Health
The workshop is enjoyable and useful. The trainer is interactive, knowledgeable, enthusiastic & passionate.
Singapore Polytechnic
The trainer is approachable, open to sharing personal experiences.
National Youth Council
The knowledge gained from this workshop enable me to apply it both at work and in my personal life. It also helps me to understand myself better.
National Institute of Education
Raffles Quay Asset Management
Good at drawing out comments & ideas.
Assisi Hospice
The trainer is excellent!
Institute of Mental Health
The workshop is enjoyable and useful. The trainer is interactive, knowledgeable, enthusiastic & passionate.
Singapore Polytechnic
The trainer is approachable, open to sharing personal experiences.
National Youth Council
The knowledge gained from this workshop enable me to apply it both at work and in my personal life. It also helps me to understand myself better.
National Institute of Education
Coen Tan, CSP's Profile
Leadership & Communication Facilitator | Certified Speaking Professional (CSP)
Coen Tan helps people-centred leaders, the thoughtful, relational, quietly capable ones whose strengths are often mistaken for a lack of presence, turn that very trait into how they lead, influence, and hold a room. Rather than coaching leaders to perform a louder, borrowed version of leadership, he helps them make their authentic style legible and persuasive, so they lead as themselves, with structure behind them.
He does this through curated learning experiences, real stories, and safe spaces where leaders experiment, practise, and receive targeted feedback, the deliberate practice that turns insight into changed behavior.
In May 2024, Coen was conferred the Certified Speaking Professional (CSP) designation, held by the top 12% of speakers globally.
PERSPECTIVE & APPROACH
A lifelong student of human psychology, Coen brings a rare ability to see people accurately, to recognise the strength beneath the surface and name what others overlook. This depth of empathy and perception is the core of how he works with leaders.
Having spoken in 12 countries and travelled to more than 150 cities across over 30, he reads and adapts to leaders across very different cultural contexts – ability especially suited to developing leadership talent across diverse Asian markets. His background in improv, method acting, and languages makes his facilitation engaging, adaptive, and safe, so leaders open up, take risks, and stay with the discomfort where real growth happens.
EXPERIENCE
Over 17 years, Coen has designed and facilitated learning for more than 50,000 professionals across industries – from fintech and financial advisory to pharmaceuticals and FMCG, as both curriculum designer and facilitator, grounded in a deep understanding of adult learning psychology.
He is certified in the MBTI, Gallup CliftonStrengths, and the Enneagram, and is an Appreciative Inquiry practitioner – instruments he draws on selectively in service of each leader's growth.
Coen Tan helps people-centred leaders, the thoughtful, relational, quietly capable ones whose strengths are often mistaken for a lack of presence, turn that very trait into how they lead, influence, and hold a room. Rather than coaching leaders to perform a louder, borrowed version of leadership, he helps them make their authentic style legible and persuasive, so they lead as themselves, with structure behind them.
He does this through curated learning experiences, real stories, and safe spaces where leaders experiment, practise, and receive targeted feedback, the deliberate practice that turns insight into changed behavior.
In May 2024, Coen was conferred the Certified Speaking Professional (CSP) designation, held by the top 12% of speakers globally.
PERSPECTIVE & APPROACH
A lifelong student of human psychology, Coen brings a rare ability to see people accurately, to recognise the strength beneath the surface and name what others overlook. This depth of empathy and perception is the core of how he works with leaders.
Having spoken in 12 countries and travelled to more than 150 cities across over 30, he reads and adapts to leaders across very different cultural contexts – ability especially suited to developing leadership talent across diverse Asian markets. His background in improv, method acting, and languages makes his facilitation engaging, adaptive, and safe, so leaders open up, take risks, and stay with the discomfort where real growth happens.
EXPERIENCE
Over 17 years, Coen has designed and facilitated learning for more than 50,000 professionals across industries – from fintech and financial advisory to pharmaceuticals and FMCG, as both curriculum designer and facilitator, grounded in a deep understanding of adult learning psychology.
He is certified in the MBTI, Gallup CliftonStrengths, and the Enneagram, and is an Appreciative Inquiry practitioner – instruments he draws on selectively in service of each leader's growth.
